Delivery
Galaxy Kayaks works with top UK logistics companies to make sure your kayak arrives in perfect condition, as quickly as possible. Whilst the kayaks are well wrapped and protected, due to the size, weight and awkwardness of the product they may occasionally arrive with slight scuffing or scratches caused in transit. This is no worse than what you'd find on a kayak after 1 or 2 uses.
Delivery Costs
| Destination | Kayaks |
|---|---|
| Mainland UK | £45 (£40 for the Pinguino, Reef Adult, and Reef Junior) |
| Northern Ireland | £60 |
| Scottish Highlands, Isle of Wight & remote areas | £80 |
| Isle of Man & Republic of Ireland | £100 |
Accessories and other items are charged by weight:
- Up to 1 kg: £3.99
- 1 kg to 5 kg: £5.99
- 5 kg to 15 kg: £9.99
- 15 kg to 30 kg: £15.99
Delivery costs are calculated at checkout based on your postcode.
We're unable to deliver kayaks to the Scottish islands (such as Arran, Skye, the Hebrides, Orkney and Shetland) or the Isles of Scilly through our standard service, as these need specialist carriers. Please contact us for a quote.
Delivery Times
Orders are usually dispatched within 2 working days, and we'll send you a dispatch confirmation email once your order is on its way. Delivery times below are from dispatch. During the winter months (October to March/April) we ship kayaks once a week, so delivery can take a little longer.
Mainland UK - Kayaks usually arrive within 2-4 working days (a little longer for some parts of the UK, depending on the courier's routes), and accessories within 1-2 working days.
Scottish Highlands and remote areas - Kayaks usually arrive within 5-7 working days.
Northern Ireland - Delivery usually takes 3-5 working days.
Isle of Man & Republic of Ireland - Kayaks usually arrive within 6-10 working days.
Collection - You can collect your order free of charge from our warehouse in Alcester (B49 6EP), by appointment. Choose “Pickup” at checkout and we’ll be in touch to arrange a time.
Check Before Accepting Deliveries
Please thoroughly check your kayak as soon as it arrives. If there is any issue please report it to us immediately and be sure to make the delivery driver aware of the damage. Photograph damage where relevant. IF YOU ARE NOT ABLE TO OPEN AND INSPECT THE DELIVERY WHILST THE DRIVER IS WAITING, PLEASE SIGN FOR THE PACKAGE AS "NOT INSPECTED/UNOPENED". You must inspect and report any damage within 24 hours of delivery. Damage reported outside of this time frame is not covered by our warranty.
Every kayak comes wrapped in plastic seal and bubble wrap, with cardboard and a card protector on the bottom side of the kayak to protect it during transport as much as possible. Whilst every effort is made to make sure our products arrive in "new" condition, due to the size and weight of the kayaks, slight scratching may occur. Accessories that are included in the model, pack or series are packed within the original packaging of the kayak and then resealed. For Fisher models, the swivel rod holders are stored in the front hatch of the kayak so they arrive in the best condition possible.