Refund policy

How to return an item
You can return unused items in their original packaging within 14 days of delivery. To start a return, either:

• Online: sign in to your account, open your order and select Request return, or
• Contact us: email galaxykayakssales@gmail.com or call 01789 549 544 with your order number.

Once your return is approved, we’ll email you the instructions. Please send the items back to us using a tracked service. Return postage is paid by the customer.

Damaged in transit
All kayaks we send include transport insurance. When your kayak is delivered, the courier will ask you to check it before signing. If you don’t have time to check it there and then, sign the delivery form as “TO BE REVIEWED”. You then have 24 hours to inspect the product and report any transport damage. If you find any serious damage, contact us immediately so we can make a claim with the courier in time.

Refunds
Once we receive and check your return, we’ll let you know whether the refund is approved. Approved refunds go back to your original payment method.

Warranty
Kayaks sold by Galaxy Kayaks have a 3-year warranty. Keep your proof of purchase, as you’ll need it to make a claim. The warranty covers damage to the hull and manufacturing defects. It does not cover damage from improper use, or the accessories supplied with the kayak.