Questions about delivery
Delivery options
You can choose between having your kayak delivered to your home, collecting the kayak yourself or arranging your own delivery.
Costs
| Destination | Kayaks |
|---|---|
| Mainland UK | £45 (£40 for the Pinguino, Reef Adult, and Reef Junior) |
| Northern Ireland | £60 |
| Scottish Highlands, Isle of Wight & remote areas | £80 |
| Isle of Man & Republic of Ireland | £100 |
| Scottish islands & Isles of Scilly | POA - please request a quote |
Delivery costs are calculated at checkout based on your postcode.
Delivery Times
Orders are usually dispatched within 2 working days, and you'll receive a dispatch confirmation email once your order is on its way. Delivery times below are from dispatch.
Mainland UK - Kayaks usually take 2-4 working days to arrive. Spares, parts and accessories usually take 1-2 working days.
Scottish Highlands, Isle of Wight & remote areas - Kayaks usually take 5-7 working days to arrive.
Northern Ireland - Delivery usually takes 3-5 working days.
Isle of Man & Republic of Ireland - Delivery times depend on the day of the order. Kayaks usually take 6-10 working days to arrive.
Scottish islands & Isles of Scilly - Delivery prices are available on request.
Transport of accessories
Accessories and other items are charged by weight:
- Up to 1 kg: £3.99
- 1 kg to 5 kg: £5.99
- 5 kg to 15 kg: £9.99
- 15 kg to 30 kg: £15.99
Spares, parts and accessories are sent by Royal Mail Tracked 48, and gazebos and larger items by APC.
Poor delivery of products
All of our deliveries are insured. In the rare chance there is a problem with the condition of your kayak upon delivery, we are happy to replace it immediately.
Please thoroughly check your product as soon as it arrives. If there is any issue please get in touch with us as soon as possible. When the transport agency delivers the kayak, they will ask you to review the product to see if it's in good condition before signing. If you do not have time to review it then and there, sign the delivery form as 'TO BE REVIEWED'. You will have 24 hours to review the product and claim any transport damage.
You are purchasing a completely new, unopened, unused product that shouldn't have any damage. Every kayak comes wrapped twice in a plastic seal with card protectors on the bottom side of the kayak in order to protect it during transport as much as possible.
Accessories that are included in the model, pack or series are inserted within the original packaging of the kayak and then resealed.
For Fisher models, the swivel rod holders are stored in the front hatch of the kayak in order for them to arrive in the best condition possible.
Can you guarantee my kayak will arrive in 48 hours?
We can't guarantee a specific delivery time, but our logistics partners usually deliver kayaks within 2-4 working days of dispatch in mainland UK.
Orders to the Scottish Highlands and remote areas take between 5-7 working days, Northern Ireland between 3-5 working days, and the Isle of Man and Republic of Ireland between 6-10 working days.
Can you collect the kayak in person?
Yes of course, and we're all for it! Collection from our warehouse in Alcester (B49 6EP) is free and by appointment. Just choose "Pickup" at checkout and we'll be in touch to arrange a time.
Can I arrange my own delivery?
Sure you can. When you place your order just make sure to advise us when and where you plan to arrange collection.
Questions about stock
If a product is showing out of stock, when will it become available again?
Under normal circumstances we have new stock delivered every 20 days.
Can you give me an exact date for stock arrival?
We import many products from around the world. There are many different factors that affect the date of arrival, for example customs, which means it's difficult to give exact dates. If you have any such query for a specific product please contact us.
Questions about our products
What is a Sit-On-Top Kayak?
Sit-on-top kayaks are similar to traditional 'sit-inside' kayaks, or canoes, but instead of sitting inside the vessel, you sit in a moulded seat on top. Some are fibreglass, but most are made of durable polyethylene using the Roto Mould system. This means that the kayak is moulded out of one piece of polyethylene, which makes it much more resilient.
Sit-on-top kayaks share many of the benefits of traditional canoes, but tend to be easier to use and less expensive.
There are sit-on-top kayaks designed for fishing, surfing, expeditions, scuba diving and more. Some of these have specialised designs, but most sit-on-tops are designed for multiple uses and are created with the recreational or amateur paddler in mind.
Aside from being easy to use, sit-on-top kayaks have many advantages over sit-inside kayaks, among the most important being comfort! A traditional sit-inside kayak can feel constrained, especially for those with longer legs or those who have more limited flexibility. A sit-on-top kayak feels more open and gives the paddler more freedom of movement.
Another important advantage is the simple rescue procedure. Safety is important for everyone, whether a beginner or a more expert kayaker. Sit-on-top kayaks have an open deck instead of a closed one, which means less risk of getting caught in the boat if it were to tip over. With a sit-on-top kayak there is no need to practise "eskimo rolls" or "wet exits".
These features make sit-on-top kayaks especially attractive to people who are new to the sport, and people who do not plan on doing long expeditions but rather prefer to kayak for leisure. Sit-on-top kayaks are fun for everyone, and a great way to begin to enjoy kayaking!
Grab a paddle and enjoy kayaking with Galaxy Kayaks.
Are your kayaks made through Roto Moulding?
Yes. All our kayaks are made from 5mm of polyethylene using a Roto Moulding process. The kayak is moulded in one piece which makes it much more resistant and durable.
Is the Cruz slow?
Shorter kayaks will be slower than larger ones by nature. Being shorter and wider you gain on stability and it is easier to store them but lose on some speed compared to the Sturgeon for instance.
Have a look at our Galaxy Guide for a comparison between our range of Galaxy Kayaks.
Do your kayaks come with a drainage system?
All of our kayaks come with a drainage system and this is a very important part of a sit-on-top kayak.
The system works by having various drainage points specially positioned around the kayak. These points come with scupper plugs made of rubber. The plugs are always left inserted in the kayak, unless you know that the kayak will become filled up with water (e.g. when surfing waves).
If water enters your kayak and you want to get rid of it, you can do so by removing the scupper plug in the area affected and then start paddling ahead. This will create a suction that will remove the water collected in the kayak. Once the water has been removed, quickly reinstate the scupper plug.
Can my child accompany me on an individual kayak?
No, we do not recommend this. They are not designed for two people.
Can water get into a kayak?
Yes. Kayaks with holes for hatches, or drainage systems, run the risk of some water entering them. All our kayaks come with a drain plug to remove water after each session.
Do you sell sails for kayaks?
No, not yet. All products that we sell are available on the website. We are constantly working to improve the site and add to our product range.
Questions about payment and warranty
Do your kayaks come with a warranty?
Kayaks sold by Galaxy Kayaks have a 3-year warranty! You must keep your proof of purchase receipt and present it if making any claim.
The warranty covers damage to the hull of the kayak and manufacturing defects, not the effects arising from improper use of the kayak. The accessories that come with the kayaks are not covered in the warranty.
Returns
You can return an item within 14 days of delivery, as long as it's unused and in its original packaging. To start a return, sign in to your account, open your order and select Request return, or contact us with your order number. Return postage is paid by the customer. See our Returns & Refunds policy for full details.
Official documents
Product Specifications and Serial Number
Every Galaxy Kayak comes with a product specification sheet and an invoice (which is sent to your email address). The product specification sheet comes on the exterior of your kayak. These documents can be combined to generate your kayak serial number, which you can add to your kayak if you need to for any reason.
If for any reason you receive your kayak without one, please contact us.
Receipts and Invoices
Each purchase on our website comes with a digital receipt, and for kayaks this receipt is a valid proof of ownership. It is also a valid proof of purchase for your warranty.
If you require an invoice please get in touch with us, detailing your company information, through the contact page.
Safety first
Kayaking is a high-risk sport. It is very important to have basic safety training before heading out on a kayak.
Galaxy Kayaks is not responsible for your safety or training. We ask that you take all necessary safety precautions and have maximum respect for the power of nature.
Here are some simple rules to help your confidence on the water:
- Never go kayaking alone
- Never go out without a personal flotation device
- Obtain certified first-aid training
- Learn and practise how to get in and out of your kayak from out in the water
- Wear appropriate clothing and dress for weather and water conditions
- Never leave without checking all your equipment
- Never go out in dangerous conditions
- Never paddle in flood conditions
- Never leave without checking the weather conditions
- Be aware of river water levels, tidal changes, dangerous currents, underwater hazards, and weather changes
- Always notify friends and family of where you go and how long it will take
- Make sure your mobile phone is well stored in a waterproof bag
- Always take a radio with you to communicate with fellow paddlers and the coastguard
- Always take all necessary safety equipment: knife, torch, whistle etc.
- Never go without necessities like water, sun cream, a hat, sunglasses and some high-energy food (like an energy bar)
Kayaking is a very fun and healthy sport. It's a great way to get in shape and enjoy Mother Nature at the same time!
There are new adventures waiting to be had with Galaxy Kayaks - go seize them!