Shipping policy

Where we deliver
We deliver to the United Kingdom, the Isle of Man, and Ireland.

Shipping costs
Kayaks: £45 per kayak (£40 for the Pinguino, Reef Adult and Reef Junior) to mainland UK. Northern Ireland £60, Scottish Highlands, Isle of Wight and other remote areas £80. Isle of Man and Ireland £100.

Accessories and other items are charged by weight: £3.99 up to 1 kg, £5.99 for 1–5 kg, £9.99 for 5–15 kg and £15.99 for 15–30 kg.

We are unable to deliver kayaks to the Scottish islands (such as Arran, Skye, the Hebrides, Orkney and Shetland) or the Isles of Scilly through our standard service. Please contact us for a quote.

Dispatch and delivery times
Orders are prepared for dispatch within 24 hours of payment confirmation, and dispatched within 72 hours. Delivery to mainland UK usually takes 2–4 working days from dispatch. Scottish Highlands and remote areas usually take 5–7 working days, Northern Ireland 3–5 working days, and the Isle of Man and Republic of Ireland 6–10 working days.

Collection
You can collect your order free of charge from our warehouse, by appointment: Galaxy Kayaks, Unit 28, Arden Forest Industrial Estate, Kinwarton, Alcester, B49 6EP. Choose “Pickup” at checkout and we’ll be in touch to arrange a time.

Damaged deliveries
Please see “Damaged in transit” in our Return and refund policy.